At The Hoodie Maker UK, we want you to feel confident every time you order from us. Your hoodie should fit well, feel comfortable, and arrive in the condition you expect.

If something is not right with your order, please contact us and we will help you with the next steps.

Informing Us About a Return

You can request a return, refund, or exchange within 14 days of receiving your order.

To start a return, email us at:

info@thehoodiemaker.co.uk

Please include:

  • Your order number
  • Your full name
  • The reason for your return or exchange
  • Clear photos if the item is damaged, faulty, or incorrect

Once you have informed us, you must send the item back within 14 days.

Please do not send any item back without contacting us first. Our team will guide you through the return process.

Return Eligibility

To qualify for a return, your item must be:

  • In its original condition
  • Unworn, unused, and unwashed
  • Free from stains, marks, perfume, smoke, pet hair, or odours
  • Returned with all original tags attached
  • Returned in its original packaging where possible

Please take care when trying on your hoodie. You can check the fit, but the item must not be worn as used clothing.

Items That Cannot Be Returned

We cannot accept returns, refunds, or exchanges for:

  • Items with removed tags
  • Items that have been worn, washed, damaged, stained, or altered
  • Items returned without approval from our support team
  • Custom, personalised, or made-to-order hoodies, unless they arrive faulty or incorrect
  • Items returned after the allowed return period

If your item is custom-made or personalised, please double-check your size, colour, and design details before placing your order.

Size Exchanges

We understand that getting the right fit matters.

If you ordered the wrong size, contact us within 14 days of delivery and we will let you know if an exchange is possible.

The item must be in original condition with all tags attached.

Customers are responsible for return shipping costs for size exchanges, unless we sent the wrong size by mistake.

To avoid size issues, please check our size guide before ordering. If you are unsure, contact us before placing your order and we will help you choose the best fit.

Damaged, Faulty, or Incorrect Items

Every order is checked before dispatch, but if your item arrives damaged, faulty, or incorrect, contact us as soon as possible at:

info@thehoodiemaker.co.uk

Please include your order number and clear photos of the issue.

If we confirm that the item is faulty or incorrect, we will offer a suitable solution. This may include a replacement, exchange, repair, or refund depending on the situation.

If the issue is our fault, we will cover the reasonable return shipping cost.

Return Shipping Responsibility

For general returns and size exchanges, you are responsible for the return shipping cost.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.

The Hoodie Maker UK is not responsible for returned parcels that are lost, delayed, or damaged in transit.

If your item is confirmed to be faulty or incorrect after inspection, we will refund or cover the reasonable return shipping cost.

Refund Conditions

Refunds are issued to the original payment method used at checkout.

Once your returned item has been received and inspected, we will email you with an update.

If your return is approved, your refund will be processed within 14 days of receiving the returned item.

Your bank or payment provider may take additional time to show the refund in your account.

Original standard delivery charges may be refunded where required. Any extra delivery cost for upgraded or express shipping may not be refundable.

Inspection of Returned Items

All returned items are inspected before a refund or exchange is approved.

We check the item for:

  • Condition
  • Tags
  • Signs of wear
  • Stains or marks
  • Odours
  • Damage
  • Correct packaging

If the item does not meet our return conditions, we may refuse the return and send the item back to you.

Order Changes After Dispatch

Once your order has been dispatched, we cannot guarantee changes to size, colour, delivery address, or product selection.

Please review your order carefully before completing your purchase.

If you notice a mistake, contact us immediately at:

info@thehoodiemaker.co.uk

We will try to help, but changes are not guaranteed once processing or dispatch has started.

Refused Deliveries and Failed Delivery Attempts

If a parcel is refused, not collected, or returned to us because the delivery details were incorrect, any return shipping cost or courier fee may be deducted from your refund.

Please make sure your delivery address and contact details are correct before placing your order.

Product Quality Check Before Dispatch

Before we send your hoodie, our team checks the product for:

  • Colour
  • Size
  • Stitching
  • Fabric quality
  • Print or design details
  • Overall finish

If you still receive an item with an issue, contact us and we will look into it for you.

Contact Us

If you need help with a return, refund, or exchange, please contact us:

The Hoodie Maker UK
Email: info@thehoodiemaker.co.uk

We are here to help you get the right hoodie and the right fit.