At The Hoodie Maker UK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and what rights you have when using our website.

By visiting our website or placing an order with us, you agree to the terms of this Privacy Policy.

Who We Are

The Hoodie Maker UK is an independent online retail platform offering hoodie and streetwear-inspired products to customers in the United Kingdom and selected international locations.

For privacy-related questions, you can contact us using the details below:

Email: info@thehoodiemaker.co.uk
Phone: +44 74 9083 0395
Address: Office 6340, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Information We Collect

When you browse our website, create an account, contact us, subscribe to updates, or place an order, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation details
  • Account login details, if you create an account
  • Customer service messages or enquiries
  • IP address
  • Browser type and device information
  • Website usage data through cookies and similar technologies

You can browse many parts of our website without creating an account or providing personal details. However, some information is required when placing an order or contacting our support team.

How We Use Your Information

We use your personal information to operate our website, process your orders, and provide a better shopping experience.

We may use your information to:

  • Process and deliver your order
  • Confirm payment and prevent fraud
  • Send order updates, shipping confirmations, and tracking details
  • Respond to customer service enquiries
  • Manage returns, refunds, or exchanges
  • Improve our website, products, and customer experience
  • Personalise your shopping experience
  • Send marketing emails, only where permitted
  • Maintain website security
  • Comply with legal, tax, accounting, and regulatory requirements

We only use your personal information where we have a valid reason to do so, such as fulfilling your order, responding to your request, improving our service, or meeting legal obligations.

Payment Information

Payments made on our website may be processed through secure third-party payment providers.

The Hoodie Maker UK does not store your full card number or sensitive payment details on our own systems. Payment information is handled securely by the payment provider used at checkout.

We may receive limited payment confirmation details, such as transaction status, payment method, billing details, and order reference, so we can complete and manage your order.

Emails and Customer Communication

We may use your email address to send:

  • Order confirmation emails
  • Shipping and tracking updates
  • Customer service replies
  • Return or refund updates
  • Account-related notifications
  • Promotional emails, where you have agreed to receive them or were permitted by law

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

We will still send essential service emails related to your order, account, delivery, refund, or customer support request.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help our website work properly.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Help you log in to your account
  • Understand how visitors use our website
  • Improve website speed, layout, and performance
  • Support analytics, advertising, and marketing activity

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website works, including checkout, account login, or cart functionality.

Third-Party Services

We may work with trusted third-party service providers to help us operate our store and deliver your order.

These may include:

  • Payment processors
  • Courier and delivery companies
  • Website hosting providers
  • Email service providers
  • Analytics tools
  • Marketing and advertising platforms
  • Fraud prevention and security services
  • Customer support tools

These third parties may only access the personal information needed to provide their service. They are expected to handle your data securely and confidentially.

We do not sell your personal information.

Advertising and Analytics

We may use analytics and advertising tools to better understand how visitors interact with our website and to improve our marketing.

These tools may collect information such as:

  • Pages visited
  • Products viewed
  • Time spent on the website
  • Device and browser type
  • General location based on IP address
  • Shopping behaviour, such as cart activity

Some advertising partners may use cookies or similar technologies to show you relevant ads on other websites or platforms. We do not control how third-party advertising platforms collect or use data outside our website, so we recommend reviewing their privacy policies directly.

Sharing Your Information

We only share personal information when it is necessary to run our business, complete your order, provide customer service, or comply with the law.

We may share your information with:

  • Couriers, to deliver your order
  • Payment providers, to process transactions
  • IT and hosting providers, to operate the website
  • Marketing tools, where applicable
  • Professional advisers, such as accountants or legal advisers
  • Law enforcement or regulators, where legally required

We do not sell, trade, or rent your personal information to third parties.

International Orders and Data Transfers

If you place an order from outside the United Kingdom, your information may be shared with delivery partners, customs authorities, or service providers involved in processing and delivering your order.

Some third-party providers may process data outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping information to:

  • Process and manage your order
  • Handle returns, refunds, exchanges, or disputes
  • Provide customer support
  • Maintain business and accounting records
  • Comply with legal and tax obligations
  • Prevent fraud and protect our website

When your information is no longer needed, we will delete it, anonymity it, or securely store it only where required by law.

How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

Security measures may include:

  • Secure website technology
  • Restricted access to customer information
  • Secure payment processing
  • Password-protected systems
  • Website monitoring and fraud prevention tools

Although we work to protect your data, no online system can be guaranteed to be completely secure. You are responsible for keeping your account login details and password confidential.

Your Privacy Rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to certain types of processing
  • Ask us to restrict how your data is used
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To make a privacy request, please contact us at:

info@thehoodiemaker.co.uk

We may need to verify your identity before responding to your request.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

Links to Other Websites

Our website may contain links to other websites, platforms, or third-party services.

Please note that we are not responsible for the privacy practices, content, or policies of external websites. When you leave our website, we recommend reading the privacy policy of any third-party site you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations.

Any changes will be posted on this page, and the updated version will apply from the date it is published.

We recommend reviewing this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Hoodie Maker UK
Email: info@thehoodiemaker.co.uk
Phone: +44 74 9083 0395
Address: Office 6340, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX